Technical Support Engineer

Job description

  • Answer technical related questions from technical Partners
  • Correct the company's technical documents according to the questions raised by Partners and customers
  • Manage customer's common problems and integrate them into the company's help center
  • Maintain the content of the company's help center according to the company's arrangements

Requirements

  1. Bachelor degree or its equivalent in computer science or any other related field
  2. Minimum of two years working experience in the banking, payment or Internet industry
  3. Can understand and write code for common programming languages (Java, PHP, Python, etc.)
  4. Sound knowledge of the payment industry
  5. Analytical thinking, well-organized, and can answer user's technical questions