Customer Service Representative

Job description

We are looking for action-oriented, flexible problem solvers to assist users of our products with their queries. Associates interact directly with customers via phone, email, social media and chat.

 

We are looking for team members who can manage multiple tasks at a time and work with all departments to ensure that we grow as a company and continuously improve our products for our customers.

 

This is an opportunity to join an early stage team to launch a new business. The ideal candidate thrives in a fast-paced startup environment where they are willing to roll up their sleeves to get things done. 

 

About Transsnet Financial

Transsnet Financial is launching game-changing fintech apps in the Nigerian market to help people transact, save and borrow money. Transsnet is a joint venture between Transsion, the manufacturers of smartphone brands used by over 30% of Africans, including Tecno, Infinix and Itel, and NetEase, one of China’s biggest internet companies.

 

You will have the benefits of working in a startup environment as part of an international team with the opportunity to make a big impact, while being supported by the resources and network of our established parent companies.

 

Basic Qualifications

  • Bachelor’s degree or higher 
  • 2+ years of relevant experience in a customer service role 
  • Excellent oral and written communication skills
  • Understanding of financial services and smartphone apps
  • Typing speed of 45wpm or above

 

Requirements

Responsibilities

  • Assist customers with any queries they may have via calls, email, chat and/or social media
  • Represent the brand in a professional and friendly manner
  • Empathise with and prioritise customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues

 

Typing Test Instruction

1. Go to www.typingtest.com

2. Select English, 1 minute, Aesop's Fables

3. Click the green "Start Test" button and complete the test

4. Take a screenshot of your results

5. Click on "Apply for this job" and attach the screenshot to your application when prompted